Crisis Response Protocol

This protocol describes how Don't Lose Your Way, operated by CC3PO LLC, handles situations where a user may indicate risk of self-harm or suicide. Our approach is realistic and honest about what we can and cannot do.

This platform is not a crisis intervention service. We do not have trained crisis counselors, mental health professionals, or 24/7 monitoring. Our response is limited to providing resources and blocking harmful content.

If you are in crisis right now:

Call or text 988 (U.S. Suicide & Crisis Lifeline)

Text HOME to 741741 (Crisis Text Line) | Call 911 for emergencies

What We Can Do

As a small operation, our crisis response is practical, not clinical:

1. Prominent Crisis Resources

The 988 Suicide & Crisis Lifeline is displayed prominently throughout the website — in the footer, on the disclaimer page, and in the Chapel area. These resources are always visible, not hidden behind a click.

2. Content Filtering in Submissions

Community voice submissions are reviewed before publication. Any submission that explicitly expresses intent to harm themselves or others is:

Not published
Reviewed by our team within a reasonable timeframe
Replaced with a message directing the user to crisis resources

3. AI Safeguards

Our AI songwriting and reflection features are designed to:

Never generate content that encourages self-harm or suicide
Never provide instructions for self-harm
Include crisis resource prompts if the system detects concerning input patterns

Limitation: AI detection is not reliable and cannot replace human judgment. We do not guarantee that the AI will detect every concerning input.

4. No Automated Diagnosis

We do not use AI to diagnose, assess, or evaluate mental health conditions. AI on this platform generates creative content only — songs, reflections, and prompts. It does not perform risk assessments.

What We Cannot Do

      We cannot provide real-time crisis intervention. We do not have 24/7 monitoring or trained counselors
We cannot contact you directly. We do not collect personal information like email addresses or phone numbers, so we cannot reach out to check on you
We cannot guarantee AI will detect concerning content. AI is a creative tool, not a safety system
We cannot provide ongoing support. This is a creative reflection platform, not a therapeutic service
We cannot prevent all harmful content from being submitted. We review community submissions, but review is not instantaneous

    

How Community Voice Submissions Are Handled

When someone submits a community voice that indicates self-harm risk:

The submission is held for review and not published immediately
Our team reviews the submission within a reasonable timeframe
If the submission contains explicit self-harm or suicidal intent, it is not published
We cannot contact the person directly (submissions are anonymous) — so we ensure crisis resources are always visible on the site
Repeated concerning submissions may result in IP-based access restrictions to protect the community

What You Should Do

If you are having thoughts of self-harm or suicide:

Call or text 988 — U.S. Suicide & Crisis Lifeline (24/7, free, confidential)
Text HOME to 741741 — Crisis Text Line
Call 911 — If you are in immediate danger
Go to your nearest emergency room
Contact a trusted friend, family member, or mental health professional

You are not alone. Help is available.