Privacy Policy

What Personal Information we Collect and Why

Who we are

Our website address is:  The purpose of Don’t Lose Your Way is to offer a safe user experience where we can have sometimes difficult conversations but always in a safe space.  We strive to educate and inspire through the stories of people have successfully navigated difficult circumstances in their past and now are thriving. 

What personal data we collect and why we collect it

“Personal data” is defined as any piece of information about a website visitor / community member which can be associated with them personally.  Natural examples of personal data includes an individual’s name, address, email, phone number, or member no.  It also includes less obvious information such as your IP address, browser name & version, and content interests and site preferences.  We use this information to communicate to you as a website member/visitor, customize your interactions on the website per your preferences, and  insure that the website performs correctly and well  on your viewing devices.

This document is subject to change at any time, as may be necessary to add or change the document, as we add new functionality or technology to the site.   You will not be informed as to when such changes to place, so we suggest if that is a concern for you, that you check back with this page frequently. 


One element of creating that safe space, means protecting the site and users from spammers.  Spammers are people (or bots) who have no intention of contributing to the conversations, but advertising irrelevant, and potentially inappropriate or offensive content for their own personal benefit, and not for the benefit of the community at large.  Don’t Lose Your Way uses automated tool to identify and block such comments.   Therefore, when community members  leave comments on the site we not only collect the data shown in the comments form, but additionally we also collect the commenter’s IP address and browser user agent string to help spam detection.  Don’t Lose Your Way reserves the right to take whatever action(s) we feel appropriate to stop spammers on our site, up to and including permanently blocking their user profile and IP from the site.


An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.  To make sure this doesn’t happen, please review our tutorial on the right way to upload images.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.  These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


We use aggregated website visitor information to understand where the majority of our site visitors are from, the kind of devices they are viewing the site on, and their language preferences.

Who we share your data with

We share non-personal information about our site visitors / members with Google Analytics.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

The administrators of the site will retain your contact information (such as name, email address, cell phone for SMS messages) as long as you are an registered member of the Don’t Lose Your Way community.  If you should revoke your involvement in the community, we reserve the right to keep that information for archival purposes, and continue to contact you for communications related to finances,

Additional information

How we protect your data

As creating a “safe space” is a core part of our mission, Don’t Lose Your Way is very aggressive about protecting your personal data.  As this site has some financial transactions built into its platform, we use the highest form of SSL Certificates to make sure spammers and hackers cannot see your personal information.  All financial transactions are handled through Stripe.  For an explanation of their data safety policies and procedures, please refer to their document at